Privacy policy

This notice explains how ILRES S.A. processes the personal data it collects from people who visit this website and/or use the means of contact provided on it, either when they write to ILRES S.A. by post or using the contact form, or when they contact ILRES S.A. or one of its employees by telephone or e-mail.

If you would like to find out more about how ILRES S.A. processes personal data in its telephone or online surveys, please consult the relevant notices available at https://ilres.lu

This ILRES S.A. website contains a registration form for people who wish to participate regularly in the surveys and polls it carries out by becoming a MyPanel Member. Details regarding the data processing carried out in this context are given during the registration process.

In this notice, the terms “personal data” mean any information relating to an identified or identifiable natural person; is deemed to be an “identifiable natural person” a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more specific elements specific to their physical, physiological, genetic, psychological, economic, cultural or social identity; The terms “Regulation 2016/679” mean Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on free movement of these data, and repealing Directive 95/46/EC (general data protection regulation).

ILRES S.A. is responsible for processing the personal data it collects from people who visit this website and/or use the means of contact provided on it. If you have any questions or requests, you can contact its Data Protection Officer either by post at ILRES S.A., 41, rue du Puits Romain, L-8070 Bertrange, or by e-mail at DPO@ilres.com or by telephone on +352 499291.

Nevertheless, this ILRES S.A. website contains several useful links to other websites. ILRES S.A. is in no way responsible for the way in which your personal data may be processed when you follow these links, even if they lead to the websites of companies or organizations that are partners of ILRES S.A. You should therefore carefully examine the privacy policy of the administrators/publishers of these sites, or contact them directly to find out how your personal data is processed in such cases.

Data processed when you contact ILRES S.A.

ILRES S.A. uses the data you provide when you write to it by post, using the contact form, or when you contact it or one of its employees by telephone or e-mail, for the purpose of dealing with your request. This processing takes place on different legal bases depending on the type of request:

  1. When your request concerns an offer that you are requesting or a current contract with ILRES S.A., the processing of your personal data will take place because it is necessary for the execution of said contract or pre-contractual measures taken at your request (paragraph 1 , point (b) of Article 6 of Regulation 2016/679).

    ILRES S.A. also reserves the right to use the contact details of its customers and those provided by their employees to communicate information relating to the services it offers. In this case, the legal basis for the processing is the legitimate interest that ILRES S.A. has to make its products and services known in order to develop its economic activity. In return, ILRES S.A. undertakes to indicate during such “marketing” type communications how the persons concerned can object to this use of their data.

    Finally, ILRES S.A. will use the contact details of its customers and those provided by their employees to invite them to participate in surveys concerning its services (satisfaction surveys, product tests). The legal basis for such processing is ILRES S.A.’s legitimate interest in having the information necessary to improve its products and services, and to adapt them to its customers’ needs. Here again, ILRES S.A. will always give data subjects the opportunity to object to this use of their professional contact details.

  2. When your request concerns your personal data and your rights attached to it (Chapter III of Regulation 2016/679), ILRES S.A. will process your data in order to comply with its legal obligation to respond to such a request (paragraph 1, point c) of Article 6 of Regulation 2016/679).

    It will process the information communicated in this context on the basis of its legitimate interest in keeping proof of the handling of your request, such proof being necessary for the establishment, exercise or defence of its legal rights.

  3. Where your request concerns any other subject, ILRES S.A. will process your data in order to reply to you, this processing being carried out in the context of its legitimate interest in managing the requests it receives (paragraph 1, point f) of article 2016/679).

Recipients of your personal data

The data processed when you contact ILRES S.A. may be transferred to its service providers, that is to say those whose intervention is useful for the execution of a contract that you or your company have concluded with it, or other service providers such as its auditors, Cloud space providers, accountants, or legal advisors. These recipients of personal data are required to comply with legal and/or contractual data protection obligations, including professional secrecy and applicable confidentiality obligations.

ILRES S.A. may also transfer personal data when required to do so either by virtue of a legal or regulatory obligation or by virtue of a constraint emanating from a public authority within legal limits.

Transfer to third countries

This website and the data it contains and processes are hosted on servers located in Switzerland, on a system provided to ILRES S.A. by Infomaniak Network S.A. Switzerland is considered to offer an adequate level of protection by the European Commission, and the transfer to this country can therefore be carried out as if it were a transfer within the European Economic Area.

Apart from this processing in Switzerland, ILRES S.A. will not transfer the personal data it processes to a country outside the European Union without informing you in advance.

Data retention period

The data processed when you contact ILRES S.A. are kept for a period not exceeding that necessary for the purposes it pursues and in accordance with its legal obligations.

So for example:

  • If the processing of your data occurs within the framework of the execution of a contract that you have requested, your data will be kept at least until the end of said contract, and, for those of them which must be kept at under the accounting obligations, at least ten years after full payment of the services and costs agreed by this contract.
  • The contact details processed by ILRES S.A. to communicate information relating to the services it offers or to carry out surveys concerning these services will only be used as long as the persons concerned are part of its customers (two years after the last service provided). ‘ILRES S.A.).
  • When ILRES S.A. responds to a request concerning your personal data, the data relating to the management of this request are archived for the period necessary for the establishment, exercise or defense of ILRES S.A.’s rights.
  • If you communicate your data as part of an application for a job, and your profile corresponds to the type of job that ILRES S.A. offers or that it is looking for, it will keep this data securely for no later than a year after having received them, unless you object to it doing so, or if entering into a relationship leads to an employment contract.

Cookies

With the visitor’s consent, ILRES S.A. uses cookies to compile statistics on the number of visitors to its website and its various pages. Through these cookies, certain information relating to the visitor’s hardware and software, which is not of an identifiable nature, will be processed.

The sole purpose of this processing is to obtain visitor statistics in order to adapt the content of the website as effectively and efficiently as possible.

This data is stored and hosted for a maximum of 13 months.

You can directly modify your choice concerning the authorization of the use of cookies for statistics via the logo at the bottom of the page on the left of the screen.

For all other details concerning this treatment of cookies, please consult ourPolitique relative aux cookies.

 

 

Your rights when your personal data is processed

You have the right to request access to your personal data processed by ILRES S.A., and, in the event that this data is incomplete or erroneous, to request its rectification. You also have the right to request the limitation of the processing of your personal data, the right to object to their use as well as the right to request that your personal data be deleted from the files held by ILRES S.A. You also have a right to the portability of your personal data, namely the right to request communication of it to another data controller in a structured, commonly used and machine-readable format. You may withdraw your consent at any time in the event that ILRES S.A. must have previously requested such consent for the processing of your personal data, in which case the legality of the processing based on the consent granted before its withdrawal will not be affected.

You may submit a request to exercise the above rights by sending a request to ILRES S.A., 41, rue du Puits Romain, L-8070 Bertrange or by e-mail to DPO@ilres.com. If you are not satisfied with the way in which ILRES S.A. processes your personal data, you have the right to lodge a complaint with the competent supervisory body, which for the Grand Duchy of Luxembourg is the Commission nationale pour la protection des données. (https://cnpd.public.lu/fr.html)