Face-to-face fieldwork

ILRES carries out between 20,000 and 25,000 face-to-face interviews every year via CAPI (Computer Assisted Personal Interviewing)

An experienced team

ILRES has a permanent team of experienced interviewers. Our in-house team of field coordinators ensures that face-to-face surveys are managed correctly, from field coordination to quality checking interviewers’ work. This also includes providing assistance with questions from interviewers or interviewees at any time.

Our extensive experience in conducting face-to-face interviews means that ILRES can provide fully managed face-to-face interviews for our clients.

Appropriate digital tools

ILRES interviewers use tablets to conduct face-to-face interviews:

  • All our tablets are equipped with MDM (Mobile Device Management), ensuring constant supervision
  • All our tablets are connected to a private 4G APN with Internet access limited to the survey requirements
  • Data is protected by encryption, temporarily stored on the tablet and then transferred to our servers
  • All our tablets are secure, featuring remote wipe and immediate remote SIM blocking
Find out

For its face-to-face surveys, ILRES uses a CAPI solution that has been successfully tested both nationally and internationally.

Our system uses a questionnaire programming language that gives us complete control over the survey process, both in terms of the conformity of responses and the coding and filtering of certain questions.

This solution includes dedicated software for managing and supervising fieldwork.

A mobile, flexible team

Many interviews are carried out at home based on randomly selected addresses (random route). As required, interviews can also be intercepted in public spaces, at the end of events to be evaluated, in our customers’ stores/points of sale/establishments, and wherever the target audience is most accessible.

ILRES also has the skills and experience to conduct interviews by appointment.

Find out

Our interviewers have the experience and training to adapt to any type of audience: They can intercept consumers as they leave the checkout in a shop for a very short interview about the consumer’s shopping experience, but they also have the skills to conduct more sensitive surveys, such as interviews lasting over an hour carried out by appointment with people living in retirement homes.